SDC recognise the importance of Post Sale Maintenance & Support and have developed a range of Maintenance and Support options which are available to all users.

We  have made substantial investments in ensuring that our engineering and support staff are trained to the highest standards. In addition we encourage our staff to take an active role in understanding our customers' requirements and consequently the effect on their business in the event of a failure or malfunction of their system.

We have developed a range of hardware engineering and support services which can be tailored to the requirements of the individual user or installation, including:

Comprehensive Hardware Maintenance Service incorporating:

• Remote Diagnostics of all reported problems with guaranteed 2 hour response times
• On-Site engineering support with guaranteed 8 hour response time
• Optional upgrade to 4 hour on-site response
• Cover for all parts replaced due to faulty workmanship or general wear and tear
• Provision of all loan equipment in the event of off-site repairs being necessitated
• Free Consultancy Service relating to Back-up and Recovery procedures

Standard Hardware Maintenance Service incorporating:

• Remote Diagnostics of all reported problems with guaranteed 2 hour response times
• On-Site engineering support with guaranteed response times (subject to fixed rate call-out charge)
• Cover for all parts replaced due to faulty workmanship or general wear and tear
• Provision of 'System Critical' loan equipment in the event of off-site repairs being necessitated
• Discounted Consultancy rates (50%) relating to Back-up and Recovery procedures

Warranty Upgrade Service incorporating:

• Upgrade to Standard Maintenance Service at competitive rates

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